Designjobs.ie

Posted: 06/09/2011
Job number: 1858
Salary Negotiable
Experience 3 - 4
Location Co. Dublin

Funny, the way it’s happened – at some point we all left our villages and towns, gathered into big metropolitan hubs, but now we’re trying to find our way back to our small towns, virtually, through Facebook, Twitter, and a bundle of other virtual communities.
Vast amounts of money, resources, experience, belief and enthusiasm - in fact, the best of everything - underpin our client’s Social Utility. And right now, they need a highly experienced communications professional for their Community Manager role. This is a huge opportunity.Their name will be household, and so can yours be . . . that is, if you are the right person.
If you hail from a background as a highly accomplished communications professional with a proven track record of customer service and social media networking accomplishment within a similar environment, this could be the role you have been waiting for. Having said that, our client will give as much weight to your attitude and ambition as they will to your experience and qualifications :)
The Community Manager will represent both the voice of the Company and the voice of the users of our client’s Social Media Platform. The Community Manager will serve as a hub and will have the ability to personally connect with users and provide feedback to internal departments.
You should have previous in-depth knowledge and expertise in blogging, Twitter, Facebook, You Tube, Foursquare and other similar social media platforms.
The Community Manager will possess the ability to:
Monitor the interaction of users.
Develop engagement strategies with online users and communities.
Moderate and interact with forum discussions.
Provide invaluable feedback for improvement of our client’s platform and services.
Creatively and proactively assist users.
Serve as the initial point of contact for user requests and input from the user community.
Identify and analyze issues, patterns and trends in customer requests and product performance.
Transfer the information to the appropriate departments so that they can respond accordingly:
- bugs to quality assurance;
- new ideas to product development;
 - messaging effectiveness to marketing;
- frequently asked questions noted;
- identifying user generated content.
Monitor and participate in online conversations in order to build brand visibility and thought leadership.
Author blog posts, articles, podcasts, videos and screencasts – (all relevant forms of online media) – in order to creatively communicate product uses.
Establish metrics and report on them on a monthly basis including recommendations.
Identify and engage advocates.
Proactively escalate issues, observations, opportunities, and insights to the management team.
Communicate issues, opportunities and insights to the company at large.
Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to proactively adopt new technologies to improve the user experience and the service provided.
Participate in professional networking by interacting with peers and influencers and attending industry events.
Candidate Profile
The successful candidate be highly motivated and will have strong drive and energy, the hunger and ambition to succeed, the flexibility and responsiveness to deal with growth and change and a creative strategic approach.
Strong analytical skills, interpersonal skills and marketing and commercial acumen will be essential.
The position requires an individual who is an accomplished communications professional with a proven track record of customer service and social media networking accomplishment within a similar environment.
The successful candidate will be:
People-oriented and helpful with an ability to work cross-functionally.
Hard working and thrive on the excitement of a goal-oriented team.
Project-oriented and have highly developed creative skills.
Possess net savvy (addicted to social networking sites and all things Web 2.0).
An excellent communicator.
Analytical in their approach.
If you can tick all or many of the previous boxes, this role will be the opportunity for you to rapidly fast track their career
Remuneration
An attractive package will be provided to the successful candidate

If you believe your experience is relevant to this role, please apply and I will review your application. Many thanks, Tara.
Us.
As Ireland’s leading media, creative, digital, marketing and media sales recruitment consultancy we’ve made it our mission to connect great people with great companies.

We aim to recognise what you value in the work place and we are committed to finding you a role that will be worthy of you, the role that will make you happy. We want you to jump out of bed on a Monday morning and sing in the shower. We want you to be happy in your work, because . . .  Happiness Works

Winner of the ERA Grand Prix National Recruitment Advertising Award 2008
Winner of Category, National Cedar Awards 2008
Winner of Best Recruitment Site, Golden Spider Awards 2008